The sales enablement function continues to grow— forty-six percent (46%) of teams plan to increase in size in the next 12 months. This growth in headcount will be accompanied by continued spend in technology. The category has seen strong expansion outside of the B2B technology market into new verticals such as Financial Services, Manufacturing, and Life Sciences. While the current extreme work from home environment will subside, a substantial level of remote selling will likely remain and continue to drive demand for sales tech.
This research was fielded before the coronavirus (COVID-19) started having an impact in the United States, take our updated survey to receive updated results, https://go.topohq.com/slsldrcv
Sales development reps (SDRs) across multiple markets face an increasingly commoditized and hyper-competitive buying environment. There is a series of major shifts in go-to-market teams that align with successful sales development strategies and the biggest challenges for organizations.
Sales development teams spend their time communicating with prospects to understand their specific challenges, qualify them as a potential customer for the solution, and schedule a meeting with sales. The more they know about the specific personas that they are communicating with, the more relevant their messaging becomes and the more successful that they will be at achieving all three of their objectives.
Every sales development rep (SDR) needs to do research as part of their prospecting and the more guidance their leaders can provide around this process, the more efficient SDRs can become. A clearly defined process for each stage of prospecting research can help SDRs accomplish one set of tasks then move on to the next set of tasks, rather than wasting time bouncing back and forth between the internet, CRM, and sales engagement platform for prospect information.
Sales development leaders spend their time developing their prospecting strategies and touch patterns, managing and coaching their teams of sales development representatives (SDRs), and measuring the team’s success at scheduling meetings so they don’t have time to do the work required to keep up with all of the latest sales development technology trends. Technology constantly undergoes rapid changes and that’s why TOPO analysts gather data, talk to companies, and watch the sales development technology landscape to discover the latest market trends.
The job of a sales development rep (SDR) involves a high volume of repetitive tasks aimed at eliciting a response from a prospect. SDRs use different channels to contact prospects multiple times using similar, but slightly different, language based on the situation. The sales development leader is responsible for making the SDR team as effective and efficient as possible by providing proper guidance for this core job function.
Touch patterns matter. The job of a sales development rep (SDR) is to contact prospects with engaging, value-based messages so that the prospects will respond and ultimately schedule a meeting. The biggest challenge for an individual SDR is not having enough guidance from management for the touch pattern activities that make up their primary job function.
A world-class sales development organization starts with a plan. As the team on the front lines communicating the value of the company to prospects every day, they need to be prepared. TOPO’s framework helps define the necessary strategy, development of processes and procedures, and assembling sales development tech stack for company growth.
Sales Development Role is a Centerpiece for Account Based programs. And it’s really hard to pull off.
Sales Development role in account based programs is the biggest story in sales development today. The role SDR’s play is a critical piece of the account based movement but its really really hard to pull off. This story and more emerged in the 2019 TOPO Sales Development Benchmark.